{"id":1176,"date":"2022-01-07T13:38:52","date_gmt":"2022-01-07T12:38:52","guid":{"rendered":"https:\/\/24seven-assistance.com\/services\/customer-service\/"},"modified":"2022-01-31T14:19:45","modified_gmt":"2022-01-31T13:19:45","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/24seven-assistance.com\/en\/services\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kxa4r9c3-8492c2926ff14154b229c3cb4a72c509\">\n.avia-section.av-kxa4r9c3-8492c2926ff14154b229c3cb4a72c509{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/24seven-assistance.com\/wp-content\/uploads\/2022\/01\/Customer-Service.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-kxa4r9c3-8492c2926ff14154b229c3cb4a72c509 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-minimum-height av-minimum-height-40 av-height-percent  container_wrap sidebar_right'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='40' data-av_min_height_opt='percent'><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1176'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-kxej89kt-893680486796c402e306e7a3de25f9bc av_one_full  avia-builder-el-1  avia-builder-el-no-sibling  hl-over-img first flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kxac6u6f-e1932ee4d0ebf855df193fc63bf8fcb9\">\n#top .av-special-heading.av-kxac6u6f-e1932ee4d0ebf855df193fc63bf8fcb9{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-kxac6u6f-e1932ee4d0ebf855df193fc63bf8fcb9 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-kxac6u6f-e1932ee4d0ebf855df193fc63bf8fcb9 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-kxac6u6f-e1932ee4d0ebf855df193fc63bf8fcb9 av-special-heading-h3 blockquote modern-quote modern-centered  avia-builder-el-2  avia-builder-el-no-sibling '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >All round satisfaction<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='av_section_2'  class='avia-section av-kxa8o8jg-6c536374e34c3585c7457f0f52227458 main_color avia-section-no-padding avia-no-border-styling  avia-builder-el-3  el_after_av_section  el_before_av_section  inner-content first-content-overlay avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1176'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ud29-9d2a0e37de6850149a4472d45a1f69b4\">\n#top .hr.hr-invisible.av-ud29-9d2a0e37de6850149a4472d45a1f69b4{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-ud29-9d2a0e37de6850149a4472d45a1f69b4 hr-invisible  avia-builder-el-4  el_before_av_textblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-kxegnuio-3a4ee991ed6bbf37a2ad2a816880174a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock content-nav'  itemprop=\"text\" ><ul>\n<li><a title=\"\" href=\"#fuer-wen\">For Whom?<\/a><\/li>\n<li><a title=\"\" href=\"#support\">1st \/ 2nd Level Support<\/a><\/li>\n<li><a title=\"\" href=\"#leistungen-produkte\">Products &#038; Services<\/a><\/li>\n<li><a title=\"\" href=\"#faq\">FAQ<\/a><\/li>\n<li><a title=\"\" href=\"#beratung\">Consulting<\/a><\/li>\n<\/ul>\n<\/div><\/section>\n<section  class='av_textblock_section av-kxaccxwc-29c9ccbaa3e24e23e7ea339f9b034995 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock text-large'  itemprop=\"text\" ><h6>24\/7 Customer Service<\/h6>\n<h2>We ensure long-term customer loyalty<\/h2>\n<p>All-round satisfactory customer service plays a central role in long-term customer loyalty. For this reason, 24\/7 ASSISTANCE offers customer support for all business areas and languages. We are there for your customers 365 days a year!<\/p>\n<p>With our network in Europe, we have native-level knowledge in more than 27 languages and decentralised service satellites. All employees in this network are connected online with high-tech software solutions.<\/p>\n<p>They always communicate with a single point of contact &#8211; and we deploy services across borders. Regular evaluations, rigorous reporting with meaningful data as well as excellent SLA and KPI assurance on our part ensure highly professional customer care on your behalf.<\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kye49k61-9657c523729f7526007bee4d076b7726\">\n#top .hr.hr-invisible.av-kye49k61-9657c523729f7526007bee4d076b7726{\nheight:40px;\n}\n<\/style>\n<div  class='hr av-kye49k61-9657c523729f7526007bee4d076b7726 hr-invisible  avia-builder-el-7  el_after_av_textblock  el_before_av_hr  av-desktop-hide av-medium-hide'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kxel9z0d-6a03d5606208f6c8145e8d9d09ce5b88\">\n#top .hr.hr-invisible.av-kxel9z0d-6a03d5606208f6c8145e8d9d09ce5b88{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-kxel9z0d-6a03d5606208f6c8145e8d9d09ce5b88 hr-invisible  avia-builder-el-8  el_after_av_hr  avia-builder-el-last  av-medium-hide av-small-hide av-mini-hide'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='support'  class='avia-section av-26jdql-4b6c4f760ad4a73b4b6bb466ac33c991 main_color avia-section-no-padding avia-no-border-styling  avia-builder-el-9  el_after_av_section  el_before_av_hr  inner-content avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1176'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-x1yz9-58e94fe90244d685dfd47925eac705a0 sc-av_one_half av-equal-height-column-flextable'><div  class='flex_column av-x1yz9-58e94fe90244d685dfd47925eac705a0 av_one_half  avia-builder-el-10  el_before_av_one_half  avia-builder-el-first  icon-right first flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ky4e6crw-84f980a8b59c59b1918479c4aebba8a5\">\n.avia-animated-number.av-ky4e6crw-84f980a8b59c59b1918479c4aebba8a5 .avia-animated-number-icon.avia-svg-icon svg:first-child{\nfill:#fce714;\nstroke:#fce714;\n}\n#top .avia-animated-number.av-ky4e6crw-84f980a8b59c59b1918479c4aebba8a5 .avia-animated-number-title{\ncolor:#fce714;\n}\n<\/style>\n<div  class=\"avia-animated-number av-ky4e6crw-84f980a8b59c59b1918479c4aebba8a5 av-force-default-color avia_animate_when_visible  avia-builder-el-11  el_before_av_hr  avia-builder-el-first  avia-color-font-custom \" data-timer=\"3000\"><strong class=\"heading avia-animated-number-title\"><span class=\"avia-no-number\">Support<\/span><span class='avia-animated-number-icon av-icon-after-number av-icon-char avia-iconfont avia-font-fontello' data-av_icon='\ue802' data-av_iconfont='fontello' ><\/span><\/strong><div class=\"avia-animated-number-content\"><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kye452od-42d758972b3aae20796b91bd03eed117\">\n#top .hr.hr-invisible.av-kye452od-42d758972b3aae20796b91bd03eed117{\nheight:40px;\n}\n<\/style>\n<div  class='hr av-kye452od-42d758972b3aae20796b91bd03eed117 hr-invisible  avia-builder-el-12  el_after_av_animated_numbers  avia-builder-el-last  av-desktop-hide av-medium-hide'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-io7bh-1a829f04e813865cfd2ebf208de9c9d4 av_one_half  avia-builder-el-13  el_after_av_one_half  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kxae32ot-aaf1d2a76a2c78b4dc63e45f32dd37e8\">\n#top .av-special-heading.av-kxae32ot-aaf1d2a76a2c78b4dc63e45f32dd37e8{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-kxae32ot-aaf1d2a76a2c78b4dc63e45f32dd37e8 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-kxae32ot-aaf1d2a76a2c78b4dc63e45f32dd37e8 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-kxae32ot-aaf1d2a76a2c78b4dc63e45f32dd37e8 av-special-heading-h1 blockquote modern-quote  avia-builder-el-14  el_before_av_textblock  avia-builder-el-first '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >1st Level\/2nd Level Support<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-kxae3edo-fa332f2e1cf3187832b85297a1ca8ca4 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Whether 1st or 2nd level support: We are available for your customers. Our 1st level support is the first point of contact for customers who need help or have a question.<\/p>\n<p>If quick help is not possible here, 2nd level support comes into play and establishes contact with the customer.<\/p>\n<p>We will be happy to prepare your personal offer!<\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-ky4e41rf-d4e7b6051586a2b0904e9aff2da6e916-wrap avia-button-left  avia-builder-el-16  el_after_av_textblock  avia-builder-el-last  btn-small'><a href='https:\/\/24seven-assistance.com\/en\/advice-and-contact\/'  class='avia-button av-ky4e41rf-d4e7b6051586a2b0904e9aff2da6e916 av-link-btn avia-icon_select-yes-left-icon avia-size-small avia-position-left avia-color-theme-color'   aria-label=\"Advice and Contact\"><span class='avia_button_icon avia_button_icon_left avia-iconfont avia-font-fontello' data-av_icon='\ue800' data-av_iconfont='fontello' ><\/span><span class='avia_iconbox_title' >Advice and Contact<\/span><\/a><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_3'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1176'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-b9elt-72770fed3901cff4ef04e4c2dc0d17c4\">\n#top .hr.hr-invisible.av-b9elt-72770fed3901cff4ef04e4c2dc0d17c4{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-b9elt-72770fed3901cff4ef04e4c2dc0d17c4 hr-invisible  avia-builder-el-17  el_after_av_section  el_before_av_section  avia-builder-el-no-sibling '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='fuer-wen'  class='avia-section av-kxemomxp-ea3e63c3294821cc0f4050c5d209a216 main_color avia-section-no-padding avia-no-border-styling  avia-builder-el-18  el_after_av_hr  el_before_av_hr  inner-content invalid-custom-class-found avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1176'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kxemov4d-72a2f7105faf3848cb6fd7ff9486054d\">\n.flex_column.av-kxemov4d-72a2f7105faf3848cb6fd7ff9486054d{\npadding:50px 20px 20px 20px;\nbackground-color:#bfbbba;\n}\n<\/style>\n<div  class='flex_column av-kxemov4d-72a2f7105faf3848cb6fd7ff9486054d av_one_half  avia-builder-el-19  el_before_av_one_half  avia-builder-el-first  bg-gray first flex_column_div  '     ><section  class='av_textblock_section av-kxemctd4-ccda137bf49ca067587489de623b1caf '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock article-date'  itemprop=\"text\" ><div><\/div>\n<div><\/div>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kxemdrb7-807c8a19d168f560db230a7b2c54a3ca\">\n#top .av-special-heading.av-kxemdrb7-807c8a19d168f560db230a7b2c54a3ca{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-kxemdrb7-807c8a19d168f560db230a7b2c54a3ca .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-kxemdrb7-807c8a19d168f560db230a7b2c54a3ca .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-kxemdrb7-807c8a19d168f560db230a7b2c54a3ca av-special-heading-h5 blockquote modern-quote  avia-builder-el-21  el_after_av_textblock  el_before_av_textblock '><h5 class='av-special-heading-tag '  itemprop=\"headline\"  >For Whom?<\/h5><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-kxemdxf4-406680323eed6afc1a1cda351d552dbe '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>For end users such as transport companies and associations, for OEMs, insurance and leasing companies, for workshops and service providers.<\/p>\n<\/div><\/section><\/p><\/div><div  id=\"leistungen-produkte\"  class='flex_column av-kxeriww3-36d9fce594f92dccb0fb00ad28260b54 av_one_half  avia-builder-el-23  el_after_av_one_half  avia-builder-el-last  flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-h8lal-7e2714772cd40af44aaae9a0f59f8b09\">\n#top .hr.hr-invisible.av-h8lal-7e2714772cd40af44aaae9a0f59f8b09{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-h8lal-7e2714772cd40af44aaae9a0f59f8b09 hr-invisible  avia-builder-el-24  el_before_av_heading  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kxemk3iq-300765b85e9b7409bb68f7d16663e166\">\n#top .av-special-heading.av-kxemk3iq-300765b85e9b7409bb68f7d16663e166{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-kxemk3iq-300765b85e9b7409bb68f7d16663e166 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-kxemk3iq-300765b85e9b7409bb68f7d16663e166 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-kxemk3iq-300765b85e9b7409bb68f7d16663e166 av-special-heading-h5 blockquote modern-quote  avia-builder-el-25  el_after_av_hr  el_before_av_textblock '><h5 class='av-special-heading-tag '  itemprop=\"headline\"  >Services and products<\/h5><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-kxeml4gf-7b6ba35da4b62bb2aebe980338d88d15 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"color: #000000;\"><strong>What We Offer:<\/strong><\/span><\/p>\n<ul>\n<li>Decentralised service centres (satellites) for support in all global languages.<\/li>\n<li>High-quality and secure IT and communication solutions<\/li>\n<\/ul>\n<p><strong>DIfferent Hotlines to suit your needs (local numbers, 0800, 008800, allocation in the form 0800*NAME_CUSTOMER*) is possible.<\/strong><\/p>\n<ul>\n<li>VOIP telephone service<\/li>\n<li>Central contract management<\/li>\n<li>99.9% security for uninterrupted service<\/li>\n<li>Digital recordings for all incoming and outgoing calls<\/li>\n<li>First level support\/customer service outside office hours (24\/7)<\/li>\n<li>Intelligent emergency assistance card<\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_4'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1176'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-19ia3d-68b75ce22ca9a675ef6875cae7619424\">\n#top .hr.hr-invisible.av-19ia3d-68b75ce22ca9a675ef6875cae7619424{\nheight:50px;\n}\n<\/style>\n<div  id=\"card\"  class='hr av-19ia3d-68b75ce22ca9a675ef6875cae7619424 hr-invisible  avia-builder-el-27  el_after_av_section  el_before_av_section  avia-builder-el-no-sibling '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='card'  class='avia-section av-1cagkp-501ed419a3a72a8f7a324f787eb6b482 main_color avia-section-no-padding avia-no-border-styling  avia-builder-el-28  el_after_av_hr  el_before_av_section  inner-content avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1176'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-12izsp-3bb54af7baabcdef8d208d1454ced225 av_one_half  avia-builder-el-29  el_before_av_one_half  avia-builder-el-first  first flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-xxbah-eeef85490daf646d4a94c957afb93467\">\n.av_font_icon.av-xxbah-eeef85490daf646d4a94c957afb93467{\ncolor:#bfbbba;\nborder-color:#bfbbba;\n}\n.avia-svg-icon.av-xxbah-eeef85490daf646d4a94c957afb93467 svg:first-child{\nstroke:#bfbbba;\nfill:#bfbbba;\n}\n.av_font_icon.av-xxbah-eeef85490daf646d4a94c957afb93467 .av-icon-char{\nfont-size:240px;\nline-height:240px;\n}\n<\/style>\n<span  class='av_font_icon av-xxbah-eeef85490daf646d4a94c957afb93467 avia_animate_when_visible av-icon-style- avia-icon-pos-right avia-iconfont avia-font-fontello avia-icon-animate'><span class='av-icon-char' data-av_icon='\ue801' data-av_iconfont='fontello' aria-hidden=\"true\" ><\/span><\/span><\/div><div  class='flex_column av-ojpqp-eb3b2bf3c403acdf3f5086d5a3c10182 av_one_half  avia-builder-el-31  el_after_av_one_half  el_before_av_hr  flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lel7l-1b3dd6f65725ff328b78b0cbbb2b5c37\">\n#top .av-special-heading.av-lel7l-1b3dd6f65725ff328b78b0cbbb2b5c37{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lel7l-1b3dd6f65725ff328b78b0cbbb2b5c37 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-lel7l-1b3dd6f65725ff328b78b0cbbb2b5c37 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-lel7l-1b3dd6f65725ff328b78b0cbbb2b5c37 av-special-heading-h1 blockquote modern-quote  avia-builder-el-32  el_before_av_textblock  avia-builder-el-first '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >24\/7 Emergency Assistance Card<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-cpm8h-ba04d0e80f32c37d0dd5c3464bda09ed '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>With our Emergency Assistance Card, in your company layout, we offer you an efficient way to build customer loyalty. The card provides its holder with a range of emergency services. The card can be ordered by phone at any time, is based on the MasterCard system with global acceptance and enables emergency payments. If top-ups are made to the card, they are only available for 24 hours. After this time, any credit balances are automatically deleted again.<\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-aw0cp-0d8e784085fc9e54e987102f66dd815d\">\n#top .hr.hr-invisible.av-aw0cp-0d8e784085fc9e54e987102f66dd815d{\nheight:100px;\n}\n<\/style>\n<div  class='hr av-aw0cp-0d8e784085fc9e54e987102f66dd815d hr-invisible  avia-builder-el-34  el_after_av_one_half  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='faq'  class='avia-section av-kxerk8qb-905f96922d6e34d0564e80274e91a37e main_color avia-section-no-padding avia-no-border-styling  avia-builder-el-35  el_after_av_section  el_before_av_postcontent  inner-content avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1176'><div class='entry-content-wrapper clearfix'>\n<section  class='av_textblock_section av-kxeojzuh-34dd56615c9c9c2f2e85565fdca86758 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock text-large'  itemprop=\"text\" ><h6>You might be interested in:<\/h6>\n<h2>FAQ<\/h2>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kxeohzfj-1c6105a8248289221fda48e37aaf4628\">\n#top .togglecontainer.av-kxeohzfj-1c6105a8248289221fda48e37aaf4628 p.toggler{\nbackground-color:#ffffff;\nborder-color:#ffffff;\n}\n#top .togglecontainer.av-kxeohzfj-1c6105a8248289221fda48e37aaf4628 p.toggler.activeTitle{\ncolor:#d9cc1e;\nborder-color:#d9cc1e;\n}\n#top .togglecontainer.av-kxeohzfj-1c6105a8248289221fda48e37aaf4628 p.toggler:not(.activeTitle):hover{\ncolor:#d9cc1e;\n}\n#top .togglecontainer.av-kxeohzfj-1c6105a8248289221fda48e37aaf4628 p.toggler:not(.activeTitle):hover .toggle_icon, #top .togglecontainer.av-kxeohzfj-1c6105a8248289221fda48e37aaf4628 p.toggler:not(.activeTitle):hover .toggle_icon *{\nborder-color:#d9cc1e !important;\n}\n#top .togglecontainer.av-kxeohzfj-1c6105a8248289221fda48e37aaf4628 p.toggler .toggle_icon{\ncolor:#000000;\nborder-color:#000000;\n}\n#top .togglecontainer.av-kxeohzfj-1c6105a8248289221fda48e37aaf4628 p.toggler .toggle_icon > span{\ncolor:#000000;\nborder-color:#000000;\n}\n#top .togglecontainer.av-kxeohzfj-1c6105a8248289221fda48e37aaf4628 p.toggler.activeTitle .toggle_icon, #top .togglecontainer.av-kxeohzfj-1c6105a8248289221fda48e37aaf4628 p.toggler.activeTitle .toggle_icon > span{\ncolor:#d9cc1e;\nborder-color:#d9cc1e;\n}\n#top .togglecontainer.av-kxeohzfj-1c6105a8248289221fda48e37aaf4628 .toggle_wrap .toggle_content{\nbackground-color:#ffffff;\nborder-color:#ffffff;\n}\n<\/style>\n<div  class='togglecontainer av-kxeohzfj-1c6105a8248289221fda48e37aaf4628 av-minimal-toggle  avia-builder-el-37  el_after_av_textblock  el_before_av_hr  toggle_close_all' >\n<section class='av_toggle_section av-kxeokpg5-667bc221179b4d4403ccca5b4aefb6dc'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"Is the customer care service a call centre service like teleshopping or telemarketing?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Is the customer care service a call centre service like teleshopping or telemarketing?\" data-aria_expanded=\"Click to collapse: Is the customer care service a call centre service like teleshopping or telemarketing?\">Is the customer care service a call centre service like teleshopping or telemarketing?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>No. We do not set up classic call centre services, but provide our customers with high-quality customer care and not product sales. Our customer care service, which is offered in the form of 1st or 2nd level support, is provided by telephone, SMS, mail or, on request, via chat. All services delivered are related to emergency service or customer support services.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kxeokpg5-306cf2c0f49578bdf864bd7e90d01a62'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"In which languages is the service offered?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: In which languages is the service offered?\" data-aria_expanded=\"Click to collapse: In which languages is the service offered?\">In which languages is the service offered?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>If desired, we can set up a European Customer Care Service. This includes all national languages spoken in Europe. A decentralised structure ensures a high quality services answered by a human, 24 hours a day, seven days a week, 365 days a year.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kxeokpg5-39b2463717bcbc7476803ac3ea9cda7d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"Do I have to draw up separate contracts with each country or for each language?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Do I have to draw up separate contracts with each country or for each language?\" data-aria_expanded=\"Click to collapse: Do I have to draw up separate contracts with each country or for each language?\">Do I have to draw up separate contracts with each country or for each language?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>No, because we always set up a central contract for you and implement, train and support the international structure according to your specifications. 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