For Whom?
For OEMs, insurance companies and leasing companies.
Services and products
Whether training, registration processes or more – our contract management offering is comprehensive and customisable.
What we offer:
- Service products and assistance services
- Individual product developments
- Comprehensive training courses
- Registration procedures for customers, members and (end) consumers
- Services for the creation of certificates and vouchers
- Emergency and payment solutions
- “Virtual Payment Terminal” for online payments (in client layout)
- Emergency payment solutions for customers (card terminal ATM, prepaid emergency card in customer’s own layout)
Example of use
A vehicle manufacturer wants a package to take care of its drivers in Europe. This includes medical first aid for minor ailments such as headache, stomachache or toothache up to transport and accommodation in hotels or inns if a vehicle of this manufacturer cannot be repaired at short notice after a breakdown. If this occurs, the driver is picked up, taken to the accommodation, provided with a meal and transported back to the workshop to continue the journey in his own truck. The registration of the vehicles on an online platform, the creation of the general terms and conditions, the creation of the certificate for the customer up to the payment option for the services is set up and managed centrally by 24/7 ASSISTANCE. This means that the vehicle manufacturer’s sales staff can include the services in the sale throughout Europe and carry out a prompt, simple registration.
You might be interested in
FAQ
What exactly is Contract management?
Contract management is a collective term for us – we manage one or more services from a single source. For example, we create a European emergency call for (vehicle) manufacturers, parts suppliers, insurance companies, leasing companies, rental companies and many more. We set up these services in the required European countries and languages, depending on your needs. Project management, training, the necessary software support, the preparation of certificates and all project-related services are organised and set up by us from a single source. A central customer service (dedicated key account manager) ensures optimal support and communication between you and us.
Do services always have to be set up internationally?
You decide whether services are to be provided on a national or international level. You tell us what you want, we present you with suitable options and discuss the ideal strategy with you. International expansion is possible at any time, but not mandatory.
Is contract management only available for assistance services?
Our contract management not only includes (technical) assistance services, but can be set up for all customer areas – regardless of whether it is 1st level support, medical support and/or network support. In addition, we set up cross-industry and cross-product services for you nationally and internationally.
Contacts and Advice.
Would you like to use the services of 24/7 GmbH, do you have a question or need advice?
We would be happy to deal with your enquiry, at any time.